Shopping

Which scarf type is right for me?

If you’re not sure which size or fabric to choose for your new scarf, our Guide may help you.

How can I view all the designs on one page?

If you prefer to shop by design, you can shop using the Designs tab in the top menu bar.

How do I know which clothing size to choose?

You can view measurements for each item within the details of the product page. If you need any further specifics, please email us at info@sabinasavage.com.

Can I buy a gift card?

Yes, you can purchase a gift card from the Cards section of our web store. Simply enter your chosen card value and proceed to checkout. A physical card will be sent to you in a branded gift box. Your gift card will be valid for 12 months from the date of purchase.

SHIPPING

Orders will be shipped using DHL Express. You will receive a DHL tracking notification by email, including a link to select your personal delivery preferences.

UK: Free / 1-2 business days

USA: $20 / 2-5 business days

EU: £25 / 3-5 business days

Rest of World: £30 / 5-7 business days

If your order has not arrived within the expected timeframe, please contact us at orders@sabinasavage.com

Please note: We are unable to redirect orders once they have been dispatched. 

INTERNATIONAL CUSTOMS DUTY/TAX

Please note all USD and EUR prices are inclusive of duty and tax. 

For all other international shipments, any applicable duty or tax due will be added at checkout. No further charges will be due upon delivery.  

Please contact us directly for EU Shipping Compliance details. 

When will my order arrive?

UK: 1-2 business days

USA: 2-5 business days

EU: 3-5 business days

Rest of World: 5-7 business days

If your order has not arrived within the expected timeframe, please contact us at orders@sabinasavage.com

Gifts

Will my order be gift wrapped?

All of our products arrive gift wrapped as standard. You can find details of our gift wrap here.

Can I include a personalised message with my order?

It is possible to add a personal message to include with your order at checkout. This message will be hand-written on a printed card by a member of our team.

Returns

How do I return my order?

If you would like to return your order, please notify us by email within 14 days of receipt: orders@sabinasavage.com 

Please securely package the item in its original packaging, including any additional accessories (gift box/dust bag/design book).

You will be sent a DHL return label by email, the cost of which will be deducted from your refund. Please see return shipping charges below:

UK: £10.00 GBP

EU: €40.00 EUR

USA: $40.00 USD

Rest of world: £50.00 GBP

Please note: These charges are reflective of true shipping costs; Outbound order shipments from our website are heavily subsidised by the company. Any duty and tax charges noted on your original order confirmation are non-refundable.

When will I receive my refund?

As soon as your order arrives back with us, it will be quality checked by the team. We will notify you as soon as this has been completed and the refund has been processed. Please allow between 5-7 working days for the funds to register back into your account.

Can I exchange my order?

If you would like to exchange your order for an item of the same value, please contact us with your full name and order number at orders@sabinasavage.com.

Product care

How do I wash my scarf?

We recommend that all of our scarves are dry clean only. This process will protect the colour and softness of the fabric and is formulated for delicate items.

How do I treat a loose thread on my fringed scarf?

If you have one of our hand-fringed scarves, you may notice a thread working loose from time to time. We recommend using nail scissors to snip the thread as close to the scarf as possible, taking care not to snip any of the fringes.

Miscellaneous

How do I authenticate a Sabina Savage item?

The only way to guarantee authenticity is to purchase items from sabinasavage.com or one of our authorised vendors. We cannot guarantee the authenticity of any products purchased from outside of these sources.